Dear daysoft wearer

Our advertising programme for 2015 continues to expand.   easyJet, British Airways, Ryanair with more on London Underground and with Closer and Heat magazines in there also.  As ever, we keep our presence on the net with Google.

Some of you have commented on my BBC interview with Gillian Marles broadcast last week.  Now you can hear it  by clicking the above BBC Interview button  …. worth a listen !

 

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73 thoughts on “Dear daysoft wearer

  1. Just ordered my first supply from you. I have worn contact lenses for the past 14 years from Specsavers but was becoming unhappy with their sales tactic in particular the amount they expected you to pay upfront. I am looking forward to receiving my new lenses from you.

  2. So I have been using daysoflt silk for around 8 months now, not really had any issues and always great service. I go to specsavers (UK) today and they tell me that daysoft are damaging my eyes as there isn’t enough oxygen getting to my eye (?), me being slightly cynical thinks they are trying to get me to sign back up to their direct debit scheme for mega expensive lenses but obviously I am now a bit concerned…..

    • Dear Helen, They are trying to up-sell you to their product and direct-debit system, the latter being a way of pumping lenses into your hand/eye whether you are using them or not. Contact lenses are Medical Devices and are heavily, independently, regulated. Daysoft complies with these regulations for daily-disposables which, by definition, ensure your eyes are getting sufficient oxygen for daily use. I will email you our certification documents which you can print and take to the offending optician, with my pleasure. They cannot compete and are poor losers. You can also take this email to them! Kind regards, Ron

  3. Ron, my optician asked what the material of Daysoft lenses are. Is it filicon 2? I live in the US and it is getting near impossible to find an affordable non silicone lenses. I have terrible reactions to silicone lenses. Thank you for Daysoft lenses as they have changed my quality of life for sure!

  4. Ordered lenses from feelgood contact lense,s by mistake tried them for two days and they felt terrible , by chance i saw your advert on the train to london so i re_ordered from you the difference was incredible and half the cost , i have a monthly account with vision exspress so that will be closed now .

  5. Hi Ron.
    I don’t order very often as I’m only an occasional lenser but when I do, since 2007ish, I always like to catch up on your blog.
    Which means it must be over three years since I last ordered a supply (still have some from it and they’re fresh as a daisy) because I didn’t know about the honour you received.
    So let me be the LAST to congratulate you 🙂
    Keep on keepin’ on.

    Best regards,
    Michael

    • Dear Michael
      Good feedback is never too late and is always appreciated. Glad you like our lenses … one of our standards is not to make ordering ‘automatic’ eg by direct-debit selling so no one is force-fed. We are however launching a new mobile-responsive website soon to make re-ordering simpler. So just use as and when you feel led. Again ,thank you for you supportive feedback. Kind regards Ron

      • That ‘not making ordering automatic’, I think you’ll find, is hugely appreciated and respected by customers, even if it’s a slightly unconscious thing. While ‘business’ likes to wear the clean shirt and tie, I think all of us aware that grubby tactics are close to universal. Therefore in distinguishing the company, you create what is almost (sad to say in a way) a Unique Selling Proposition while granting the customer acknowledgement. Again, kudos. I will also check out your forthcoming mobile website.
        Again best wishes in all that you do.

        Michael

      • Thank you again, Michael. I really think the new site will impress, at least, I hope so. This month will be another record B2C sales month for us. We also have a very dedicated manufacturing Team. I am just back from seeing the latest changes to our layout … all aimed at improved productivity. Never a dull moment at Daysoft. Have a good weekend. Regards Ron.

  6. I’ve been wearing daysoft since 2006- they were my first contacts I tried, and are the most comfortable clear lens I’ve worn. I noticed the daysoft lense technology has also advanced even more, and cost the same with the improvements. Thank you for making them, and making them affordable. Beats the price of other brands.
    Canadian customer.

  7. Hey Ron, seen your advert on the London Underground almost 3 years ago and have been wearing dailys since! Think they’re great and just amazed how they always fit in the letter box!

    • Thank you Robert. When we designed daysoft lenses we realised that for the internet we needed to design a ‘system’ and that part of that system needed to include letter-box-friendly packaging. Great to get your feedback. Kind regards Ron

      • your company provides really good service and I have been impressed for the couple of years I have been ordering now. Well done and keep up the great work. Ryan

  8. I have been ordering my contact lenses from your site for about 4 years now. I spent a year in Australia and you posted them to me there, hassle free! I have now moved from the UK to Ireland and I am still so pleased with your fantastic, quick and affordable service!

    The lenses I select to use are much better than the real brand too. I found that after a few hours wear my eyes would become sore and irritated. I have never experienced that with these. People need to be less sceptical and give them a go! Maybe a free trial would help people realise that they truly are amazing!

    Thank you for always being so reliable and providing great service! Kathy H

    • Thank you Kathy. We really appreciate feedback… especially when it is as good as this! We have never found it appropriate to give ‘free’ lenses but we stand-by out no-quibble money-back offer. We get hundreds of ‘tell-a-friend’ new wearers every week and, again, never offer any inducements to recommend our lenses. Over 500 million daysoft lenses have been sold and our prices keep Specsavers awake at nights.

  9. These lenses are the best I have tried from all sorts of brands and different location around the globe, I have long shifts where I work and couldn’t ask for better lenses, don’t even feel them. Thank you Ron!😃 amazing product and affordable price. Hope your daysoft becomes the biggest lens company and retains its quality and price. All the best! Mohammad

  10. Myself and my partner have been wearing Daysoft for over 4yrs now. Every check up we have Specsavers try to tell us we’re damaging ours eyes using ‘cheap online lenses’
    Absolute nonsense, we’ve never had any issues and every time they tell us our eye health is perfect up till the point we refuse the expensive ones they try to sell us. Funny that.
    We’ll continue to use Daysoft and always recommend them to others.

    • Thank you Chris. I have sent over 500 specific pieces of customer feedback giving reports of derogatory/misleading comments about daysoft(R) lenses to Specsavers and the General Optical Council to no avail. We will keep doing our best to provide the best lenses possible at the most affordable price. Many thanks again. Ron

  11. I only discovered daysoft lens this year and I’m so glad I have…I only wish I had discovered it earlier. Paying for my contact lens’ has become less of a financial burden and the service is truly excellent. Thanks very much:)

  12. I am 54. I have been wearing soft lens contacts since I was 16. I have tried them all. Even if they were all the same price, none gives me the comfort and vision of the Day Soft lens. Now, factor in the fact the Day Soft lens is sold at a fraction of the price and shipped to my door. It’s a no brain choice folks. Day Soft beats them all! My optometrist is a long time personal friend. Her RX is almost the same as mine. I got her to try a few pair of my Day Soft. She’s sold as well! THANK YOU, THANK YOU , THANK YOU!

  13. Hi Ron and all at Daysoft, Scotland. UK

    As a previous loyal employee of Bausch & Lomb (UK) LTD, Livingston, Scotland. (10 Years). I always thought I would remain totally faithful to that brand.
    Id been using there daily disposable soflens, during this time, overall I thought they were OK.

    I’ve now been using Daysoft lenses for over two years now. It has been an absolute pleasure to purchase your daily disposable lenses at such a low price. The comfort and clarity they offer is simply fantastic even using them daily sometimes around 14 hours. The praise you receive daily, worldwide from your customers is totally justified.

    Thanks indeed from a very loyal customer. I wouldn’t even consider trying any other lenses from any other manufacturer as these are simply absolute perfection.

  14. I wear Daysoft Silk all the time, great product at a great price. It is worrying buying a product so much cheaper than the competition as your eyes are very important and nobody wants to damage their sight. I have tried most of the rest but cannot fault Daysoft Lenses. Thank you.

    • Thank you Roger. A number of things contribute to our low cost: 1) we only make daily-disposables giving us manufacturing specialisation 2) we design our own machines and carefully ‘engineer’ all our manufacturing and distribution processes 3) we use advanced e-commerce internet technology now with a customer base of over 300,000 4) our product and packaging was designed for the internet (compact and letter-box friendly) and 5) we try to keep close to our customer whom we never take for granted. Kind regards Ron

  15. Hope you are well Ron.

    I’ve been a customer for many a year and always ‘promote’ them to friends, colleagues where possible. I wondered how the Scottish Referendum will affect the company, if at all? Thanks.

    Graham.

    • Dear Graham, Regarding the effect on Daysoft I am very apprehensive about a YES vote. Please see my page on the Independence Referendum. Thank you for being a customer, and, whatever happens tomorrow Daysoft will remain committed to its customers such as you and all over the world. Regards Ron

  16. I’ve been using your lenses for quite a while now and find them excellent!

    And I am proud to say it was my optician who suggested you! She was quite clear that your product was as good as any other comparable product on the market – and I was happy to trust her view as she was a good friend long before she became my optician. She has given others the same advice!

    I thought you would want to know that there are opticians out there who are fair minded and who do rate your lenses!

    Many thanks for the great service you provide.

    EO

  17. Wearing daysoft has been a blessing. For me they are very cost effective, very comfortable, and I love the fact that they are disposable– I don’t HAVE to store them. Been wearing them for some time. Sorry, glasses are just not for me. Thank you for these lens.

    • …. and thank you Elicia. We ship 2,000 Orders a day and just love to have feedback. I am proud of the fact that we provide lenses at a non-rip-off price even if the ‘big-boys’ don’t like us for doing so. Kind regards Ron

  18. Hi, Little is made of this subject here and think it could be broadcast much more.

    I have an excellent optician and will continue to use them for my regular check-ups and glasses. However, I am very against unnecessary animal testing (in my view, most animal testing is NOT necessary). Working with my optician we both tried to find a brand that didn’t test only to find that as CLs are classified as pharmaceutical, they can and do test. However, I was keen to change my brand (Johnson & Johnson) due to their big animal testing programme (on cosmetic products as well). All other manufactures tested on animals and most were involved in other products I did not want to contribute to (I confess I went down the rabbit hole a bit into who owned who and what actually went on behind the scenes).
    Anyway, to cut a long story short, I tripped upon your company and was delighted I was able to square the circle, still wear my lenses, not support this abhorrent practice – and saved a bit of money in the process.

    So a big thank you, I’m very happy with the first month’s use of Daysoft Silk, will continue to use them and will be recommending them to others.

  19. Dear Ron, I have several eye problems mostly related to over 20 years of contact lenses wear. I’m almost sure that the majority of my symptoms increased when I’ve switched to silicone hydrogel lenses, about 10 years ago. Anyway even if my eyes aren’t the healthies in the world I’ve managed to keep wearing contact lenses without tragic consequences. My biggest problem is related to GPC that from time to time becomes so bothersome that I must stay away from contacts for a whiile. To reduce the interaction between the stiff edge of the lens and the backside of the eyelid I’ve decided to wear only hydrogel lenses with low modulus. So my question is (sorry for the long post) is it possibile to know the modulus of the daysoft contact lenses, expressed in MPa?

    Thank you,
    Ivan

    • Dear Ivan, daysoft Modulus is 0.49 MPa. This compares to Acuvue Oasis SiH of 0.7 MPa,ie 42% stiffer. It is reported that increase in modulus (compared to hydrogels) can lead to an increase in some contact lens-related problems, such as contact lens papillary conjunctivitis (CLPC) and superior epithelial arcuate lesions (SEALs). In some cases patients exhibiting these problems can be changed to a lower modulus material. Hope this helps Ivan. Kind regards, Ron

      • My local optician refused to sell me any more contact lenses because of past corneal ulcers and blood vessel growth. I can wear the daysoft lenses comfortably and save the 30pounds check up charge.

        Love daysoft

  20. Dear Pat, Many thanks for your feedback. Compared to the other ‘giant’ manufacturers we are really quite small but have the advantage of communicating direct with end-users such as yourself. Something I enjoy, especially when I, on behalf of the Daysoft Team, get emails like yours. Thank you. Kind regards. Ron

  21. Dear Ron, i have tried quite a few different lenses, & always come back to yours. Not just because they are the cheapest, but because they are the most comfortable. Also i find some (other) lenses tear very easily both on putting them in & taking out, which worried me that there maybe bits of lense left in my eye! I also find your website very easy to follow & ordering is a doddle, & they always arrive in the post promptly. Im always advising friends about your product.

  22. Dear Ron
    I have just had a lens check with my optician (@£60! because I don’t buy my lenses from them but from Daysoft) A more thorough check this time, final judgement of perfect fit, perfect vision, in fact a big compliment for Daysoft. I only found Daysoft 5 years ago, and had been previously put off wearing Acuvue due to the cost. I wish I had found them earlier! My stepdaughter in Norway is full of their praises too. Many thanks!

  23. I was switched to Clariti lenses by my optician as I had neovascularisation and she claimed they let in 3-4 times more oxygen than my day soft silk lenses. When I asked her the water content of the daysoft she went online to find out but claimed she couldn’t find it.

    • Dear Paul, There is no evidence to show that wearing daysoft daily-disposables lenses cause neovascularisation. The same applies to any other of the leading brand hydrogel daily-disposables. Hydrogels dominate the CL market, not SiH. As the video (see previous reply) explains supplying more oxygen than the eye can consume offers no benefit and if the higher lens modulus (higher hardness) of all SiH lenses is factored in the result is ‘mechanical-complications’ ie a loss of comfort. The higher price is a ploy. Daysoft lenses have been on the market for over 12years with frequent reference in the optical press so it is strange that your optician is not familiar with our product. To help please refer him/her to http://www.daysoftECP.com a site dedicated to Eye Care Practitioners. I will end with advice … follow your opticians instructions but do take a second opinion. I hope this helps Paul. Kind regards Ron

  24. Hi all, Ron
    I have been using the contacts for many years and have no complaints. They are the only lenses I can use all day without pain or eyes drying up. Unbelievable value and delivered, what more can I say. I too have been told by the optometrist at Spec Savers not to use them and I explained that these are the only lenses I can wear from morning to night. I figure its about the Australian market being fearful. Great lenses

    • Dear Shaun, Yes I know John very well and am aware of his work, primarily in the formulation of soft contact lens materials with business partner John Parker. My contribution was, with my business partner Bill Seden, the invention of a very low cost manufacturing process such that lenses could economically be made of a few pence so were disposable daily. In 1993 two soft CLs retailed at £50 each + cost of daily cleaning solutions … we launched the world’s first daily disposables with BOOTS Opticians retailing at £0.50 each. Regards
      Ron

  25. Hi, I don’t and never have posted any comments on blogs so this is my first and it’s because this is probably the website most of my stuff is from regarding general eye wear. Daysoft is AMAZING!! I used to wear acuview contact lenses which were ‘the best’ as they were marketed until I found this website… These daysoft contact lenses work exactly the same and maybe even better as they’re cheaper! Thank you daysoft for the great prices and reliability.

  26. Hi Ron, I’ve been using your lenses for years and find them very comfortable. I’ve found your website very easy to navigate, simple to order with and refreshing free of all the nomenclature foibles of British companies regarding Ireland (e.g “Irish Republic” “British Isles” “Eire”). Alas, I’ve just been given a lens prescription to account for mild astigmatism in one eye and to my disappointment your excellent, respectful and very professional company does not supply toric contact lenses. I have now bought toric lenses elsewhere but they aren’t near as comfortable as your own brands (or as good value, of course). Have you any plans to facilitate customers who need a toric lens?

  27. I’ve just started to wear contacts again after many years. I just didn’t want to pay 35 a month. As the price was low your never sure what to do.. I have worn them for a few days now and I have very sensitive eyes and not had a problem. I can wear all day and late at night and can’t feel them. Very pleased so far.

  28. Thank you all at Daysoft. I have been wearing contact lenses since i was 14 i’m now 44 years young lol. I have used daysoft lenses now for many years and they are great in everyway, comfort, packaging,ease of use and cost. In this day and age the internet can be a scary place especially when it comes to your health. Your lenses are top notch i have had every lens you can imagine over the last 30 years my search stops here.If this comment helps daysoft’s business then it’s because you deserve it. Keep doing what you do, love your product, the value for money puts the others to shame.Just placed another order.PS i dont normally ever bother posting comments on blogs.
    Kind regards
    Nick Green

  29. Hi, Maybe you should send out info to Opticians, because again my older daughter, this time, Charlotte was told not to use your lenses because they are not good enough BUT really they just want to sell lenses at £40 per months supply instead of your great prices. I think what they do is very bad practice. Charlotte will be sticking with you……………. I did get a great reply from your company when Rachel my youngest was made to feel bad because she bought lenses from you. I told Charlotte she should have mentioned that you invented them!!!!!!!!!
    Cheers
    Julia

    • Thank you Julia. Yes, we do let offending opticians know and indeed reported Specsavers to the General Optical Council. It is very bad practice indeed. We sell millions of lenses every month … not just on-line but through own-brand European Optical Multiples to ensure our lenses meet all ‘route-to-market standards. Thank you for being a loyal customer. Kind regards Ron.

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